Factors beyond the manufacturer's control:

• Repairs and adjustments required as a result of misuse (e.g., racing, overloading), negligence, modification, alteration, tampering, disconnection, improper adjustments or repairs, accident and use of add-on parts/material are not covered.
• Cosmetic or surface corrosion from stone chips or scratches in the paint is not covered.
• Damage or surface corrosion from the environment such as acid rain, airborne fall-out (chemicals, tree sap, etc.), salt, hail, windstorms, lightning, floods, other acts of God and the like is not covered

Lack of Maintenance or Use of Wrong Fuel, Oil or Lubes
Repairs and adjustments caused by improper maintenance, lack of required maintenance or the use of fluids other than the fluids specified in your Owner's Manual are not covered.

Maintenance is at Owner's Expense
Engine tune-up, lubrication, cleaning and polishing, replacement of filters, coolant, spark plugs, fuses, worn wiper blades, worn brake pads and linings or worn clutch linings are some of the normal maintenance services all vehicles require.

Normal Noise, Vibration and Deterioration
Normal noise, vibration, wear, tear or deterioration such as discoloration, fading, deformation or blur is not covered.

Altered Mileage
Failure of a vehicle on which the odometer mileage has been altered or changed so that vehicle mileage can not be readily ascertained is not covered.

Extra Expenses
Incidental or consequential damages such as telephone calls, loss of time, inconvenience, or commercial loss are not covered.

Obtaining Warranty Service
You are responsible for delivering your vehicle to any authorized Toyota dealer/TASS (Toyota Authorized Service Station) in this country in order to obtain warranty service.

Maintenance
You are responsible for properly operating, maintaining and caring for your Toyota vehicle in accordance with the instructions contained in your Owner's Manual. If your vehicle is subject to use under severe driving conditions, you should follow the maintenance requirements specified accordingly in your Owner's Manual.

Maintenance Records
You are responsible for keeping maintenance records since it may be necessary in some instances for you to show that the required maintenance has been performed.

Where to go for warranty service
Y Your Toyota dealer/TASS will make the necessary repairs using new or remanufactured parts. While any Toyota dealer/TASS in this country will perform warranty service, Toyota recommends that you return to the dealership that sold you your vehicle because of their continued and personal interests in you.

Touring/Relocation to Another Country.
If you are touring or relocate to another country and a problem arises, please consult a local Toyota dealer. Please note, however, that warranty service may not be provided by the local dealer, because your Toyota vehicle may not comply with the regulatory and/or environmental requirements of such country.

Customer satisfaction
At Toyota we are proud of our total commitment to quality design, workmanship, and customer satisfaction. Every Toyota dealership/TASS in this country has the tools, equipment, and training needed to service and repair your Toyota vehicle.

Information Needed
In the event a problem arises, please be prepared with the following information:

• An accurate description of the problem including the conditions under which it occurs.
• Vehicle model and year
• Vehicle identification number (VIN)
• Present mileage.
• Date of purchase.
• Selling and servicing dealer/TASS.
• Service history of your vehicle

For the fastest possible response, we suggest you follow the procedures outlined below in the sequence listed.

Step 1: Talk to your Toyota Dealer/TASS
This is the most direct way to resolve your problems. Every Toyota dealer/TASS in this country is ultimately responsible for providing the service and repairs you may need.
First, talk to the dealer/TASS service manager or to the customer relations staff. Explain the condition fully. If you feel that your problem has not been resolved, speak with the dealership's owner who is most interested in your continued satisfaction and patronage.
If your Toyota Dealer is unable to provide a solution...

Step 2: Contact Toyota Motor Vietnam Co.LTD (TMV)
Contact the Service Department of TMV

Pre-delivery service
To assure your satisfaction with the appearance and performance of your new Toyota vehicle, your Dealer/TASS is responsible to perform specified factory-approved services for cleaning, inspecting, and testing of your Toyota vehicle. This was done to be sure that your Toyota vehicle was delivered to you in top condition after being shipped from the factory.

Free 1,000km maintenance service
You are entitled to Free 1,000km Maintenance Service upon presentation of this Warranty Booklet to your Toyota Dealer/TASS. This maintenance service shall he performed in accordance with your Owner's Manual at no charge except for any lubricants, fluids or filters used since they are regular maintenance service items.

Periodic maintenance service
Proper maintenance will help insure maximum performance, greater reliability and longer life for your Toyota vehicle.
To maintain your Toyota vehicle in top driving condition, it is vitally important to have it inspected and serviced periodically in accordance with the maintenance service listed in your Owner's Manual.
Your Toyota Owner's Manual also contains a chart of required services, and it has a section explaining maintenance items that you can do yourself. The service schedule is the result of experience and testing, and represents the most efficient and economical maintenance for your Toyota vehicle.
More frequent service is required for severe driving condition. Again, see your Owner's Manual.