TOYOTA VIETNAM OFFICIALLY IMPLEMENTS TORQUE CONVERTER AND DRIVE PLATE TIGHTENING BOLT LOOSE RECALL ON TOYOTA INNOVA AND TOYOTA FORTUNER (CKD)

Hanoi, Aug 3rd 2020 - Toyota Motor Vietnam (TMV) officially announces the implementation of Torque converter and drive plate tightening bolt loose recall program (called “Program”) on certain Toyota Innova and Toyota Fortuner vehicles – CKD produced in the period from 21st Jan 2020 -  19th May 2020. The Program will tentatively be implemented from Aug 3rd 2020 nationwide. The list of the involved vehicles in Vietnam is as below:

No

Model

Katashiki

Production Period

Number of vehicles

1

Innova

TGN140L-MUTHKU

   21st Jan 2020

 ~ 11th May 2020

05

TGN140L-MUTMKU

178

2

Fortuner

 

GUN156L-SUTMHU

   21st Jan 2020

 ~ 19th May 2020

06

GUN165L-SUTSHU

532

Total

721

 

The subjected vehicles are equipped with Automatic transmission, which have a drive plate connecting Engine with AT torque converter. The Drive plate and Torque converter bolted together by 06 bolts. Due to improper operaiton in assembly line, these bolts may not be tightened as standard torque and may loose during driving.

On affected vehicles, when the bolts are loosened, there will be abnormal noise in the engine compartment when the driver applies the brake pedal and at the same time shift the gear from P to D or R. In the worst case the vehicle might not be able to move.

Accordingly, Toyota dealers will check and tighten the bolts at NO COST TO CUSTOMERS. The remedy will take approximately 0.3 - 0.5 hours.

In order to conduct the Program successfully, beside publicizing information to mass media, Toyota Dealers will send an invitation mail and/or invitation call to the Program to the owners of vehicles in the above involved list. Also, for further information of the Program, as well as confirm if the vehicle is in the involved list of the Program, the customer may access to Toyota official website at www.toyota.com.vn or directly contact Toyota dealers nationwide or contact our hotline: 18001524 or 0916001524. To save time, we would suggest customers make an appointment before bringing the car in.

For this Program, once again TMV demonstrates its responsibility for the safety of customers who have always loved and trusted TMV's products in Vietnam. Therefore, TMV is looking forward to receiving the understanding and cooperation from customers so that the Program would be done quickly, achieving the best possible results.

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